“If there’s one thing I’ve learned over the 15 years working on Google Search, it’s that people’s curiosity is endless. We see billions of searches every day, and 15 percent of those queries are ones we haven’t seen before–so we’ve built ways to return results for queries we can’t anticipate.”

GMB will remain at the top of the list of things you need for local search, as nearly all local intent searches return GMB profiles. I think we will see a rise in suspensions as GMB continues to narrow its guidelines and increases the crackdown on “bad actors.” It really does matter & needed.

I predict for 2021, reputation management will continue to be a huge factor for local performance. In addition to reviews continuing to be a ranking factor, I wouldn’t be surprised if Google made review a much bigger deal making review becoming a rank factor within the GMB.